Privacy Policy - Dubai Voyages

Dubai Voyages (Registration Number: 16797439) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dubaivoyages.online or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register on our website
Make a booking or purchase
Subscribe to our newsletter
Fill out a contact form
Participate in surveys or promotions

This information may include:

Full name
Email address
Phone number
Postal address
Payment information
Date of birth
Passport details (when required for bookings)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website addresses
Pages viewed and time spent on pages
Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. These technologies help us:

Remember your preferences
Understand how you use our website
Improve our services
Deliver personalized content and advertisements

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To process bookings, send confirmations, and provide customer support
Communication: To send you updates, newsletters, promotional offers, and important notices
Personalization: To customize your experience and recommend relevant attractions
Analytics: To analyze website usage and improve our services
Marketing: To send promotional materials about our services and partner offers
Legal Compliance: To comply with legal obligations and protect our rights
Security: To detect, prevent, and address fraud and security issues

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment processing
Email delivery services
Website hosting and maintenance
Analytics and marketing services
Customer relationship management

3.2 Attraction Partners

When you book tickets or experiences through our platform, we share necessary information with our partner attractions to fulfill your bookings.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or to:

Comply with government regulations
Respond to legal requests from authorities
Protect our rights and property
Investigate fraud or security issues
Protect the safety of our users

3.4 Business Transfers

If Dubai Voyages is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure servers with firewall protection
Regular security audits and updates
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Restriction: Request restriction of processing your information
Portability: Request transfer of your information to another service
Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@dubaivoyages.online

6. Cookie Policy

6.1 Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences
Marketing Cookies: Track your online activity for advertising purposes

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information, visit our Cookie Settings page.

7. Third-Party Links

Our website may contain links to third-party websites, including:

Attraction partner websites
Social media platforms
Payment processors
Booking platforms

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Data Retention

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer needed, we securely delete or anonymize it.

11. Marketing Communications

With your consent, we may send you marketing communications about:

Special offers and promotions
New attractions and experiences
Travel tips and guides
Exclusive discounts

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Analytics and Advertising

We use analytics services including:

Google Analytics: To analyze website traffic and user behavior
Facebook Pixel: To measure advertising effectiveness and deliver targeted ads

These services may collect information about your online activities over time and across different websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Dubai Voyages
1 Colten Outlook
Karleehaven, QLD 9211
United Arab Emirates

Email: info@dubaivoyages.online
Phone: +9767801581697
Registration Number: 16797439

15. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.